Customer Awareness


"Heartbleed Security Flaw"

Security professionals and researchers recently disclosed a potential exploit based on a flaw contained in several identified versions of OpenSSL.  This exploit has been commonly referred to as the "OpenSSL Heartbleed Flaw", and if exploited, it could allow an unauthorized user to monitor all information passed between a user and a web service, or it could decrypt past collected traffic.  It can allow attackers to read the memory of the systems using the vulnerable versions of OpenSSL.  This practice may disclose the secret keys of vulnerable servers which allow attackers to decrypt and eavesdrop on SSL encrypted communications.  In addition, other data in memory may be disclosed, which could include usernames and passwords stored in the server memory.

We take the responsibility of keeping your personal information and financial details protected very seriously at Citizens Bank of Rogersville. It is our top concern.

After validation with our technology vendors and a review of our internal systems, we have no evidence to believe that our information systems or customer interfaces have been improperly accessed due to the OpenSSL Heartbleed Flaw  When you login to Citizens Bank of Rogersville’s Internet Banking website using your user name and password, these details are not exposed to the OpenSSL vulnerability.

We would like to assure you that with regards to the “Heartbleed (Bug) Flaw”:

1) Your Citizens Bank of Rogersville account is secure
2) Your Citizens Bank of Rogersville account details were not exposed due to this vulnerability
3) You do not need to take any additional action to safeguard your information
4) There is no need to change your password, however you can feel free to do so to further protect your account information.


Below is a link to information about the most recent Target Data Breach.

Target Data Breach

 FDIC Warns of E-mail Scam

The FDIC is warning that fraudulent e-mails claiming to be from the agency are in circulation.  

The e-mail tells recipients that , "Recently FDIC has officially named the bank you have opened your account with as a failed bank, thus, taking control of its assets."  The e-mail then asks recipients to visit the FDIC Web site to check their deposit insurance coverage and provides a fraudulent link.  It then instructs recipients to "download and open your personal FDIC Insurance File to check your Deposit Insurance Coverage."

Recipients should consider the e-mail an attempt to collect personal or confidential information.  The FDIC does not issue unsolicited e-mails to customers.  Financial institutions and consumers should not follow the link in the fraudulent e-mail. Read FDIC Alert.


Missouri’s Community Banks

Offer Tips to Help

Consumers Guard Against Loan Scams


The Missouri Independent Bankers Association (MIBA), its national affiliate, the Independent Community Bankers of America (ICBA), and member banks like Citizens Bank of Rogersville are arming consumers with information to help protect themselves against loan scams.

“Many Americans are being targeted by scams that promise to help them avoid foreclosure or refinance their existing mortgage to a lower rate,” said R. David Crader, MIBA President (formerly) and Chairman of the Board of The Bank of Missouri, Perryville, MO.  “It’s essential to be aware and proactive in resisting fraudulent refinance schemes leading to even more financial exposure".

Consumers who are having financial troubles should contact their mortgage lender immediately.  By doing so, they are less likely to be taken in by loan scams, which are almost always unsolicited phone calls, e-mails or letters.  Knowing the warning signs is key. MIBA and community banks across the state encourage consumers to be wary of any company that does the following:


·  Guarantees to stop the foreclosure process—no matter what your

·  Instructs you to not contact your lender, lawyer or credit or housing counselor.

·  Collects a fee before providing you with any services.

·  Accepts payment only by cashier’s check or wire transfer.

·  Encourages you to lease your home so you can buy it back over time.

·  Tells you to make your mortgage payments directly to them, rather than your 

·  Tells you to transfer your property deed or title to them.

·  Offers to buy your house for cash at a fixed price that is not set by the 
housing market at the time of sale.

·  Offers to fill out paperwork for you.

·  Pressures you to sign paperwork you haven't had a chance to read
throughly or that you don't understand.

If consumers think they have been the victim of a loan scam, they should contact their state attorney general’s office to file a complaint and learn the next steps to repair any damage incurred as a result of the scam. For additional tips, consumers can also check the following resources:

Federal Deposit Insurance Corporation:

Office of the Comptroller of the Currency:

Any community bank customer who is having problems with a mortgage should visit a local community bank for more information about legitimate programs and loan options available to them.

{Both Locations}
Drive Thru:7-6 Mon-Fri 7-12 Sat

Lobby:9-5 Mon-Thu 9-6 Fri

Branch:9-5 Mon-Fri
Main Bank
1001 W. Center St.

Highland Springs Branch
4225 E. Hwy. 60

Mailing Address
PO Box 50
Rogersville, MO 65742

School Spirit